Privacy policy

Last updated: 01 March 2025

We adhere to the highest legal and ethical standards in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. Your trust is paramount to us. By accessing our website or engaging with our services, you agree to the terms outlined below.

1. General provisions

1.1 About Simbio ApS

Studio & Showroom: Strandvejen 136B, 2900 Hellerup
Phone: +45 61 88 40 00
Email: [email protected]
CVR Number: 42019607

These Terms govern your interaction with Simbio ApS’s website and services. By using our website, placing an order, or otherwise engaging with our brand, you acknowledge and accept these terms.

1.2 Purpose of these terms

These terms establish the legal framework for the use of our website, including:

• The rights and obligations of both the user and Simbio ApS.
• Our policies regarding the collection, processing, and protection of personal data.
• The legal limitations and responsibilities applicable to our services.

2. Personal data & GDPR compliance

2.1 Data collection & use

Simbio ApS collects only the personal data necessary to provide exceptional service and fulfil our contractual and legal obligations. We collect the following categories of data:

• Identity & contact information: name, email address, phone number, and billing/shipping details.
• Transaction data: purchase history and payment details (processed securely via third-party providers).
• Website & usage data: cookies, IP addresses, and browsing behaviour to enhance user experience.

Your data is collected only for legitimate purposes: processing and fulfilling your orders; providing personalised customer service; improving our website and services; and complying with legal and regulatory obligations. We do not sell or misuse your personal data.

2.2 Lawful basis for processing

• Performance of a contract — to fulfil our agreements with you (e.g. delivering purchased goods).
• Legitimate interest — to enhance our products and services while respecting your fundamental rights.
• Legal obligation — to comply with tax, accounting, and regulatory requirements.
• Consent — for marketing communications and optional data collection (you may withdraw consent at any time).

2.3 Your rights under GDPR

• Right to access — obtain a copy of your stored data.
• Right to rectification — correct any inaccurate or incomplete information.
• Right to erasure (“right to be forgotten”) — request deletion of your data, subject to legal retention requirements.
• Right to restriction of processing — limit how we use your data under certain conditions.
• Right to data portability — receive your data in a structured format or have it transferred to another provider.
• Right to object — stop specific types of data processing, including direct marketing.
• Right to lodge a complaint — if you believe we have not handled your data correctly, you may contact your local Data Protection Authority.

To exercise any of these rights, contact us at [email protected].

2.4 Data security & retention

We implement robust security measures to safeguard your personal data, including encryption, access restrictions, and regular security audits. Your data is retained only for as long as necessary to fulfil its intended purpose or as required by law.

2.5 Third-party services & international transfers

Certain data may be shared with carefully selected third-party service providers (e.g. payment processors, logistics partners). These entities comply with GDPR and maintain equivalent security and confidentiality standards. Where data is transferred outside the EU/EEA, we ensure appropriate safeguards — such as standard contractual clauses — to protect your rights.

3. Cookies & digital tracking

We use cookies and similar tracking technologies to enhance website performance and user experience. You have the right to manage your cookie preferences at any time via your browser settings.

4. Intellectual property & website usage

All content on this website — including text, images, design elements, and intellectual property — remains the exclusive property of Simbio ApS unless otherwise stated. Unauthorised reproduction, distribution, or modification is strictly prohibited.

You agree not to:

• Use our content for commercial purposes without explicit permission.
• Disrupt or attempt to breach our website’s security.
• Misuse our services in any way that could harm Simbio ApS or other users.

5. Limitation of liability

Simbio ApS is committed to providing accurate and high-quality services. However, we cannot be held liable for:

• Indirect damages resulting from the use of our website or products.
• Unforeseeable technical issues or force majeure events beyond our control.
• Errors or omissions in third-party services linked from our website.

Our liability is limited to the maximum extent permitted by law.

6. Modifications to these terms

Simbio ApS reserves the right to update these Terms of Use and Privacy Policy to reflect changes in legal requirements, business practices, or technological advancements. Any updates will be published on this page, and continued use of our website constitutes acceptance of the revised terms.

7. Contact & legal inquiries

If you have any questions regarding these terms or your personal data, we are here to help.

• Email: [email protected]
• Studio & Showroom: Strandvejen 136B, 2900 Hellerup
• Phone: +45 61 88 40 00

At Simbio ApS, we believe in honesty, transparency, and respect — for our craft, for our customers, and for the privacy of those who entrust us with their data. Thank you for being part of our journey.